FAQ

• What are your hours?

  CHC is open Monday-Friday, 9 a.m.-5:30 p.m. The latest appointment slot available is 4:30 p.m.

• What services do you provide?
  • Treatment of illnesses and minor injuries
  • Immunizations
  • Physicals, wellness exams
  • Program required clearance exams
  • Mental health services
  • Social work services
  • Sexual health services including STI testing and treatment
  • Travel health
• How do I schedule an appointment?

  You can schedule online or by calling 313-577-5041.

• Do you offer same-day appointments?

  Yes. We do our best to accommodate same-day appointment requests.

• Do you accept walk-ins?

  Yes. Walk-ins are welcome for acute illness and minor injuries, but we recommend scheduling an appointment for other services. Walk-ins are seen as the schedule permits.

• Who can be seen at CHC?

  All currently enrolled WSU students, faculty, and staff.

• Do you offer telehealth appointments?

  Yes. You can schedule a telehealth visit for many appointment types.

• Are you open over the holidays?

  CHC will be closed for the holiday beginning at 1 p.m. on December 22, 2023 through January 1, 2024. Regular business hour resume on Tuesday, January 2, 2024.

   

  CHC follows the WSU schedule and is closed on the following federal holidays:

  • New Year's Day: January 1
  • Memorial Day: last Monday in May
  • Independence Day: July 4
  • Labor Day: first Monday in September
  • Thanksgiving Day: fourth Thursday in November
  • Christmas Day: December 25

  If you call and CHC is closed, please leave a message with our answering service and we will return your call when the clinic opens. CHC follows the lead of the university regarding inclement weather. Follow us socially for notifications.

• What if I am running late?

  If you are running late, please call 313-577-5041 to let us know, so we can plan accordingly. Patients who have not called and are not present within 10 minutes of their appointment time will be billed a $15 fee and their appointment will be canceled.

• Do students get a free visit to CHC?

  Enrolled Wayne State students will not be charged for their first two office visits at Campus Health Center (CHC) each fall and winter semester. The visit will be submitted to insurance, if insurance does not fully cover, the student will not receive a bill from CHC for the balance. If the student does not have insurance, or the student opts to self-pay, the office visit fee will be waived. *Exceptions may apply.

  To learn more visit Warrior Visit.

• How do I know if my immunizations are current?

  If you have been immunized in the State of Michigan, you can download your immunization record at no cost through the Michigan Care Improvement Registery (MCIR). Log in to the immunization portal at https://mdhhsmiimmsportal.state.mi.us/ and follow the prompts. 

• What insurance do you accept?

  Campus Health Center currently participates with the following insurance plans: 

  • Aetna
  • Blue Cross BlueShield (excluding Blue Cross Complete & Blue Care Network)
  • Cofinity
  • HAP
  • HAP Caresource
  • John Smart Plan (Tier 2)
  • Medicare
  • Medicare Plus Blue
  • Meridian
  • Molina
  • Priority Health (some exclusions apply, contact us at 313-577-5041 for more information)
  • Spenddown
  • Straight Medicaid
  • Tricare
  • United Health Care
  • WSU sponsored Student Accident and Sickness Plan administered by Blue Cross, Blue Shield of Michigan (international students)

  Out-of-network plans or HMO's may require a referral and/or prior authorization from your primary care provider for routine care services. Contact your insurance company for more information.

• What happens if you do not accept my insurance?

  You can still be seen at CHC even if we are out-of-network. We bill your out-of-network insurance company, and then bill you if there is a balance. It is your responsibility to find out what coverage your insurance plan will cover for out-of-network services. Lab work (blood, urine, etc.) is sent to Quest. Quest will bill your insurance directly.

• What if I don't have insurance?
  You can be seen at Campus Health Center even if you do not have insurance.

   

  Your first two visits each fall and winter semester are considered Warrior Visits, which means there is no out-of-pocket expense and you will not receive a bill for the provider time from Campus Health Center. There may be costs associated with tests, labs, and procedures that you will be responsible for paying. Let our team know you do not have insurance so they can provide options prior to recieving care.

   

  If you see us more than twice per fall and winter semester, or you come during the spring or summer, you may want to apply for our sliding fee discout program.

   

  The Campus Health Center sliding fee discount program is ONLY applicable to the office visit (time spent with the provider). Please inquire at our front desk, for more information and/or the sliding fee scale application.
• Do I have to pay for services not covered by my insurance?

  Yes. We will bill your insurance for payment. Charges not covered by insurance are your responsibility.

• Does the university offer insurance?

  Wayne State University sponsors a health insurance plan for international students only through the Office of International Students and Scholars. Domestic students looking for a health plan can visit Healthy Michigan Plan.

• I have a question about my bill.

  Contact 313-577-5041 for questions regarding your bill. Note: Campus Health Center bills will have the heading "Nursing Practice Corporation" at the top. If the letter is from your insurance company, it is not a bill. Letters from your insurance company are explanation of benefits (EOB), which explains what the insurance paid.

• What methods of payment do you accept?

  We accept cash, debit, checks, Apple Pay, Google Pay, Cash App, and credit card payments (Visa, Mastercard, Discover, American Express, JCB). 

• What is a nurse practitioner (NP)?

  NPs can assess patients, order, and interpret diagnostic tests, make diagnoses, and initiate and manage treatment plans – including prescribing medications. They provide primary, acute and specialty healthcare to patients of all ages. Take a look at this very interesting nurse practitioner infographic, developed by the American Association of Nurse Practitioners (AANP).

• What education and training have NPs undergone?

  NPs must complete a master's or doctoral degree program and have advanced clinical training beyond their initial professional registered nurse preparation. Didactic and clinical courses prepare nurses with specialized knowledge and clinical competency to practice in primary care, acute care, and long-term healthcare settings. To learn more please visit: American Association of Nurse Practitioners (AANP).

• What can NPs treat?
  • Acute and chronic conditions such as diabetes, high blood pressure, infections, and injuries.
  • Managing patients' overall care.