We have compiled the most frequently asked questions. If your question was not addressed, please contact us at 313-577-5041, or email firstname.lastname@example.org.
What are your hours?
CHC is open Monday-Friday, 9 a.m.-5:30 p.m. The latest appointment slot available is 4:30 p.m.
What services do you provide?
- Treatment of illnesses and minor injuries
- Physicals, wellness exams
- Program required clearance exams
- Mental health services
- Social work services
- Sexual health services including STI testing and treatment
- Travel health
- How do I schedule an appointment?
Do you offer same-day appointments?
Yes. We do our best to accommodate same-day appointment requests.
Do you accept walk-ins?
Yes. Walk-ins are welcome for acute illness and minor injuries, but we recommend scheduling an appointment for other services. Walk-ins are seen as the schedule permits.
Who can be seen at CHC?
All currently enrolled WSU students, faculty, and staff.
Do you offer telehealth appointments?
Yes. You can schedule a telehealth visit for many appointment types.
Are you open over the holidays?
CHC follows the WSU schedule and will close on the following federal holidays:
- New Year's Day: January 1
- Memorial Day: last Monday in May
- Independence Day: July 4
- Labor Day: first Monday in September
- Thanksgiving Day: fourth Thursday in November
- Christmas Day: December 25
If you call and CHC is closed, please leave a message with our answering service and we will return your call when the clinic opens. CHC follows the lead of the university regarding inclement weather. Follow us socially for notifications.
What if I am running late?
If you are running late, please call 313-577-5041 to let us know, so we can plan accordingly. Patients who have not called and are not present within 10 minutes of their appointment time will be billed a $15 fee and their appointment will be canceled.
Do students get a free visit to CHC?
Yes. Every currently enrolled Wayne State student gets two free visits per semester. Your free student visits cover the provider's time spent evaluating you and addressing your reasons for coming in. Additional testing and/or procedures needed outside of the evaluation are not included in your free student visit and are billed to insurance.
What insurance do you accept?
Campus Health Center currently participates with the following insurance plans:
- Adult Benefit Wavier
- Blue Cross BlueShield (excluding Blue Cross Complete & Blue Care Network)
- John Smart Plan
- Meridian/Health Plan of Michigan
- Straight Medicaid
- United Health Care
- WSU Cofinity (AIG International Student Insurance)
- WSU sponsored Student Accident and Sickness Plan administered by Blue Cross, Blue Shield of Michigan (international students)
Out-of-network plans or HMO's may require a referral and/or prior authorization from your primary care provider for routine care services. Contact your insurance company for more information.
What happens if you do not accept my insurance?
You can still be seen at CHC even if we are out-of-network. We bill your out-of-network insurance company, and then bill you if there is a balance. It is your responsibility to find out what coverage your insurance plan will cover for out-of-network services. Lab work (blood, urine, etc.) is sent to Quest. Quest will bill your insurance directly.
Do I have to pay for services not covered by my insurance?
Yes. We will bill your insurance for payment. Charges not covered by insurance are your responsibility.
I have a question about my bill.
Contact 313-577-5041 for questions regarding your bill. Note: Campus Health Center bills will have the heading "Nursing Practice Corporation" at the top. If the letter is from your insurance company, it is not a bill. Letters from your insurance company are explanation of benefits (EOB), which explains what the insurance paid.
- Does the university offer insurance?
What methods of payment do you accept?
We accept cash, debit, checks, and credit card payments (Visa, Mastercard, Discover, American Express).
What is a nurse practitioner (NP)?
NPs can assess patients, order, and interpret diagnostic tests, make diagnoses, and initiate and manage treatment plans – including prescribing medications. They provide primary, acute and specialty healthcare to patients of all ages. Take a look at this very interesting nurse practitioner infographic, developed by the American Association of Nurse Practitioners (AANP).
What education and training have NPs undergone?
NPs must complete a master's or doctoral degree program and have advanced clinical training beyond their initial professional registered nurse preparation. Didactic and clinical courses prepare nurses with specialized knowledge and clinical competency to practice in primary care, acute care, and long-term healthcare settings. To learn more please visit: American Association of Nurse Practitioners (AANP).
What can NPs treat?
- Acute and chronic conditions such as diabetes, high blood pressure, infections, and injuries.
- Managing patients' overall care.